Protect yourself from Unauthorized/Fraud/Suspicious transactions If you notice any suspicious/unauthorized/fraud transaction(s), please immediately report the details to us through: Global Exchange Customer Service number:02-6222078,0589314053 Or you can also send an e-mail at: info@globalase.ae Some tips that will help protect you against Fraud.
- Never send money to someone you have not met in person and confirm emergency situations are real before sending money
- Remain vigilant and do not share sensitive personal details with anyone
- Report suspicious activities to the relevant authorities immediately
- Use secure internet connections
- Confirm the credentials of the person contacting you
- Don’t click on suspicious links
- Never send money to unverified sourcessuch as online purchase, Anti-virus protection, deposit or payment on a rental property, claim lottery or prize winnings, pay taxes, donation to charity, Mystery shopping assignment, Job opportunity, Credit card or loan fee, Resolve an immigration matter.
Types of Fraud
Email Scam
- Fake email from bank claiming that the account is frozen for security reasons and that the customer should call a number found in the email.
- The person picking up the phone will grab the customer’s details giving the fraudsters access to the customer’s bank account/details
Lottery Scam
- Fake message from Global Exchange claiming that a person has won a certain promotion
- Fraudster will require some information which they will use to access to accounts
- These messages are being aggressively shared and Global Exchange has been warning the general public against them for years
Phone Fraud
- Fraudsters will pose as bank employees
- They will claim that your account is frozen
- They will connect you to an automated system that will ask for your card details and security code
- They will send you a SMS under the name of a law enforcement with a “OTP” to try establish legitimacy
- Your bank/law enforcement would never ask for your personal details
- Never share your One Time Password (OTP) with anyone, they can commit fraud if they have it
- Fake accounts on social media channels, impersonating Global Exchange with logo’s, banners & posts to confuse customers, may send across friend requests or claim campaign winners, do not fall for such
- Emirates ID number, date of birth, bank account details and much more can be breached by fraudsters
- Fraudsters will use this information to hack into your bank accounts, social media accounts etc
Social Media Fraud
Data privacy
You can also reach out to your issuing bank and below police authorities to report fraud on Fraud/Unauthorized Transaction(s).
Dubai Police
Abu Dhabi Police
Toll-free number 901
E-crime online platform
“Aman” service hotline at 800-2626
adpolice.gov.ae
The UAE government has introduced the Zero Government Bureaucracy (ZGB) programme, a bold initiative aimed at reshaping the way government entities operate by making services faster, more efficient, and less complex. This programme is focused on eliminating unnecessary procedures, reducing administrative burdens, and simplifying interactions with the government. As part of the initiative, all ministries and government departments have been instructed to take immediate action—canceling at least 2,000 existing procedures, cutting processing times by 50%, and completely removing redundant bureaucratic steps by the end of 2024.
At Global Exchange, we fully support this vision of efficiency and simplicity. The objectives of the ZGB programme closely reflect our own dedication to delivering smooth, transparent, and dependable financial services to our customers. We believe that reducing complexity leads to better customer experiences, and we are committed to aligning our internal practices with these forward-looking national goals.
